Returns & Refunds

We're a small-batch, veteran-run operation, and we want you happy with your gear. Because our beard products are personal care and our field scents are concentrated, this policy balances your satisfaction with the hygiene and safety of every order we ship.

Opened or used products

For hygiene and safety reasons, we cannot accept returns of products that have been opened or used. We appreciate your understanding.

If something arrives wrong

If your order shows up damaged or defective, or you received the wrong item, we'll make it right at no cost to you. Email us within 14 days of delivery at scoobshideout@gmail.com with your order number and a quick photo, and we'll send a replacement or issue a refund.

Changed your mind

If a product is still unopened and unused, you can return it within 14 days of delivery for a refund of the product price. Return shipping is the customer's responsibility, and we recommend a tracked method so it doesn't get lost on the way back.

How to start a return or claim

Email scoobshideout@gmail.com with your order number and the reason for the return. We'll reply with the next steps. Please don't ship anything back before you hear from us.

Refunds

Once we receive and approve your return, we'll refund your original payment method within 5 to 10 business days. Original shipping charges are non-refundable, except when the mistake was ours.

Lost or stolen packages

Once your order is handed to the carrier, we're not responsible for packages that are lost or stolen in transit. If that happens, reach out and we'll help you file a claim with the carrier.

Shipping address

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address that was entered incorrectly.

Questions

We're real people and happy to help. Email us at scoobshideout@gmail.com.